Confronting Difficult Issues Constructively
Welcome to What Makes a Good Coach, Part 5: Loving Confront
Good coaches know that there is a time and place to lovingly confront the client, to bring to the client's attention something they have been refusing to acknowledge or see, to bring to the client's attention what's been blocking resolution of an aspiration or goal that they've brought to table.
Good coaches know that the expansive, unconditionally supportive coaching presence that they hold opens doors for the client to explore and resolve what the client has been unable or unwilling to turn around and see.
This loving confront takes courage, empathy, conviction and a deep willingness to serve, which all good coaches share. We desire to serve our clients, to walk alongside them in a way that facilitates new realizations and inspirations and positive steps forward.
Good coaches know how to lovingly confront their clients with something they are missing, avoiding, denying or pretending doesn't exist.
For example, a client may defer to the people at work, be a doormat and agree to take on more work than they can handle. At home, the client may be strict, controlling and unreasonable with their children, like the tyrant they succumb to at work.
The client may be unaware that their behavior is driving away the people that are closest to them, that the client truly loves and things will never leave her, no matter the depth of her behavior.
When there's something that's obvious and profound that the client doesn't see, it can help for the coach to name it so that the client can decide 'Where to from here?'
Then, it's up to the client to welcome or dismiss the coach's sharing as relevant or irrelevant to their life and their goals.
For good coaches, however the client decides to work or not work with what's on offer is fine. They know that no matter what, all will unfold for the client in diving timing and diving order.
And. . .
Learning to name difficult truths with compassion is a core leadership capacity - for attorneys, professionals and executives alike. These moments often call for refined communication and negotiation skills - skills that certified coaches can impart and often lead to constructive change.
The skills and abilities that make a professional certified coach can help attorneys, professionals and executives finesse difficult clients, ease difficulties, and create better outcomes for all concerned.



